Fruits of Orchid Wines – Refund & Replacement Policy

This document outlines the refund and replacement policy for all Fruits of Orchid Wines products, ensuring customer satisfaction and clarity for both buyers and the brand.

Eligibility for Refund or Replacement

A product may be eligible for a refund or replacement if:

  • The bottle is damaged during shipping (broken, leaking, or cracked).

  • The product is delivered incorrectly (wrong wine or quantity).

  • The product is defective due to production error (off-flavor, fermentation issues).

Note:

Refunds or replacements do not apply if the product was mishandled by the customer after delivery. Alcohol cannot be returned for taste preference alone, except for defects.

Timeframe

  • Customers must report issues within 48 hours of delivery.

  • Claims received after 48 hours may not be eligible for refund or replacement.

Reporting a Problem

1. To report a problem, customers should:

2. Contact Fruits of Orchid Wines via:

  • WhatsApp,

  • Instagram Direct Message

  • Phone Call

3.Provide the following information:

  • Name of Purchaser

  • Photo of damaged/defective product

  • Description of the issue

Refund Process

  • Once the claim is verified, refunds will be issued within 1–3 business days.

  • Refunds are issued via the original payment method used for the order.

Replacement Process

  • A replacement product will be shipped at no additional cost once the claim is verified.

  • Shipping timelines follow standard Knutsford Express delivery schedules.

Shipping Responsibility

  • Fruits of Orchid Wines is responsible for damage caused during shipping.

  • Customers must retain the original packaging until the claim is resolved.

Limitation

  • This policy applies only to direct purchases from Fruits of Orchid Wines.

  • Resale or third-party purchases are not covered.

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